Last edited by Zololl
Monday, July 27, 2020 | History

4 edition of A Knowledge Management Approach to Drinking Water Utility Business found in the catalog.

A Knowledge Management Approach to Drinking Water Utility Business

by David Smigiel

  • 73 Want to read
  • 7 Currently reading

Published by American Water Works Research Foundation .
Written in English

    Subjects:
  • Facility Management,
  • Infrastructure,
  • Political Science / City Planning & Urban Development,
  • water utility management, water utilities,
  • Environmental Science,
  • Water Supply,
  • Science,
  • Business / Economics / Finance,
  • Science/Mathematics

  • The Physical Object
    FormatPaperback
    Number of Pages80
    ID Numbers
    Open LibraryOL8789480M
    ISBN 101583214623
    ISBN 109781583214626

    As more and more emphasis is put on the knowledge society and knowledge-based global economy, the ability of the organization to manage knowledge soon become the key to business success; especially for the organization which heavily rely on the past knowledge and experience to run the business, such as utility company. Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider.

    Our water, wastewater, and stormwater engineers work with our environmental professionals to bring technical expertise, knowledge of utility management best practices, and decades of industry experience to our consulting services. We aim to define and realize your organization’s strategic vision.   Knowledge management is a program or system designed to create, capture, share and leverage knowledge towards the success of the organization; in other words, plugging the brain drain.. Knowledge can be tacit or explicit, and in order to capture that knowledge effectively, an organization must use different strategies, such as written qualification .

    Water Knowledge; The basic facts about water. Learn all you need to know about water in general and specifically mineral water. Discover why Gerolsteiner is one of the highest quality mineral waters available. We recommend drinking at least two liters per day and would like to emphasize the importance of a varied and well balanced diet and. NEED FOR VISIONARY AND KNOWLEDGE MANAGEMENT Water utilities are typically engaged in long-term and continuous operations. Although Godet’s approach has been developed for business enterprises, it is very applicable also to water utilities. KM means formalisation of and access to experience, knowledge and expertise. For a water utility.


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A Knowledge Management Approach to Drinking Water Utility Business by David Smigiel Download PDF EPUB FB2

For water utilities that did not have formal a knowledge management program, a recent Water Research Foundation Report, Strategies to Help Drinking Water Utilities Ensure Effective Retention of Knowledge, found the objectives of a system, if used would be to. A comprehensive synthesis of the best practices for management in the vital and rapidly growing field of sustainable water systems.

Handbook of Knowledge Management for Sustainable Water Systems offers an authoritative resource that goes beyond the current literature to provide an interdisciplinary approach to the topic.

The text explores the concept of Author: Meir Russ. The approach of the research was qualitative research containing both longitudinal and cross-sectional time horizons.

The personnel of the water utility were interviewed with a semi-structured questionnaire in and in Also, multiple sources of evidence on knowledge management practices at water utilities and in organizations were. A comprehensive synthesis of the best practices for management in the vital and rapidly growing field of sustainable water systems.

Handbook of Knowledge Management for Sustainable Water Systems offers an authoritative resource that goes beyond the current literature to provide an interdisciplinary approach to the topic. Knowledge management is an integral part of a utility asset management program. By participating in this workshop at the Utility Management Conference, utilities will understand the business value of treating knowledge as an asset.

By: Sharon Jean-Baptiste, P.E., CH2M HILL Senior Project Manager Sharon Jean-Baptiste is moderating the half-day workshop, “Making.

Organizational Development for Knowledge Management at Water Utilities process for drinking water utilities, as business organizations, to facilitate the effective implementation of a KM.

Handbook of Knowledge Management for Sustainable Water Systems offers an authoritative resource that goes beyond the current literature to provide an interdisciplinary approach to the topic.

The text explores the concept of knowledge management as a key asset and a crucial component of organizational strategy as applied to the sustainability of Author: Meir Russ.

The book gives you an excellent understanding of the responsibilities and functions of the water or wastewater utility manager. You'll get methods, techniques, step-by-step plans, and more to shorten your learning curve and help you in your new /5(3). Knowledge Management for Electric Power Utility Companies: /ch This chapter will present an overview of the challenges presented to modern power utility companies and how many organizations are facing particularlyCited by: 1.

Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service : Paperback.

A knowledge management approach to drinking water utility business. (CD-ROM included). HTML and XHTML step by step. (CD-ROM included). Improving reliability and maintenance from within; how to be an effective internal consultant.

(CD-ROM included). Benchmarking water utility customer relations best practices. (CD-ROM included). “In this excellent book, Professor Neil S. Grigg, a world-class expert on water infrastructure, argues in favour of “science-to-practice” approach to Integrated Water Resources Management (IWRM).

He reminds us that water supply is the highest priority service and that the lack of safe drinking water is the most pressing water issue globally. Fundamentals of Asset Management 3 Drawing from the AM Knowledge Base This workshop is produced by GHD Inc. • Australian-based international company with over offices worldwide • + management consultants, engineers, scientists, planners, architects • Recognized as a world leader in advanced asset management – over 25 years.

Water Utility Management, was developed by Jim Ginley, past chair of the Strategic Management Practices Committee. His career of nearly 30 years in the water sector as a not-for-profit association professional, utility management consul-tant, regulatory compliance specialist, and active volunteer contributed to the organiza-tion of many Size: 1MB.

A Knowledge Management Approach to Drinking Water Utility Business by American Water Works Association 1 edition - first published in Not in Library.

Water is connected to every forms of life on earth. As a criteria, an adequate, reliable, clean, accessible, acceptable and safe drinking water supply has to be available for various users.

The United Nation (UN) and other countries declared access to safe drinking water as a fundamental human right, and an essential step towards improving living by: 2.

Industry Expertise Company Leaders Share Their Knowledge. There is a wealth of industry knowledge in the leaders of the company. We are proud to share their expertise with you on what it takes to provide our communities with reliable services, optimal customer care and deliver the best value in water and wastewater management.

PDF | Water represents about 70 % of the whole earth surface yet it is limited in its availability as a freshwater to human benefits. The importance is | Find, read and cite all the research. Learn from the Masters of Public Utility Management.

Roger J. Dolan P.E., DEE, T. Duncan Rose, Robert A. Baker, P.E., and Michael J. Barnes, P.E., speaking from on-the-job experience, stress the importance of leadership and management skills, and the core understanding of the utility business.

This book is designed to help transform the specialist into a leader, and is the ideal. Test your knowledge of water in Africa.

First Question: What is your name?/5. The clean water paradigm in the United States is changing. The Water Resources Utility of the Future (UOTF) will transform the way traditional wastewater utilities view themselves and manage their operations.

They also will transform their relationships with their communities and their contributions to local economies. This Blue.Water and process applications generate or directly affect vast amounts of operating data that can be chemical, physical or performance in nature.

Left unmanaged, these meaningful insights that play an integral part in lowering the total cost of operation, are often unseen and lost. Today we begin a series of blog posts centered on Knowledge Management.

Today’s culture and workplace thrive on knowledge. The old adage says, “Knowledge is power.” But knowledge can only be translated into power if it is organized and applied.

At American Water College, we believe that “applied knowledge is power.” Organizations that allow [ ].